Nitish Upadhyaya, director of behavioral insights at Ropes & Gray Insights Lab, has shared his thoughts on the role of click-through training in compliance programs. In the third article of a series for Anti-Corruption Report, he discussed how this form of training can be effectively integrated into a broader compliance strategy.
Upadhyaya noted that while click-through training is valued for its scalability and trackability, it should not stand alone. He stated that it should be part of a larger framework that includes live learning and leadership engagement to ensure lasting behavioral change. According to him, “The training is really the voice of the company,” and it “informs people about how the company does things.”
He suggests enhancing static click-through modules with in-person sessions led by leaders and tailored to specific roles. These sessions allow for nuanced discussions and exploration of real-world dilemmas, helping employees understand complex situations better. This approach aims to foster a culture where ethical decision-making becomes a shared responsibility among employees.
Upadhyaya emphasized that such tailored engagement is particularly crucial when dealing with key risk takers like sales staff. By incorporating these elements into their compliance programs, companies can create more engaging training environments and improve risk management by empowering employees.
